FAQ's (Including Pricing) and T&Cs.
Elegant Arrivals
FAQ's.
1. What do you charge? Pricing is provided in a written quote. Our standard pricing is $600 + GST per car for a 4 hour hire for a wedding or suchlike. For longer hires, special hires, or travel outside the greater Waikato area, there will be bespoke pricing.
2. How many passengers can you take? The two Range Rovers can accommodate up 4 passengers per car (excluding the chauffeur). For a party of over 8 persons we may be able to source additional vehicles but this would have to be arranged well in advance.
3. Do you supply liquor? No, we do not have a liquor license. However we do supply hampers for special occasions and our vehicles have small fridge's in them if you have drinks that need chilling.
4. For our wedding, can you play our special music or DVD's in the vehicles? Yes of course. we have a selection of music and music DVD's but you can bring your own of course.
5. Can you take us home from our wedding? We normally cater for pre-wedding right up to the start of the wedding reception. So our service would finish at that time. There may be exceptions. Ask us.
6. Can you take us to our school ball? Normally no, but we will consider requests. However intoxicated or unruly people are strictly not permitted in our vehicles. If you are pre-loading for an event we would prefer to direct you to another ride service.
HIRE TERMS AND CONDITIONS
Booking and Payment
1. Subject to availability a non-refundable deposit of $200 plus GST per vehicle secures the vehicle(s) and our Chauffeur(s) for the date and time required.
2. The balance is payable no later than 30 days before the date required.
3. Bookings that are made within 30 days of the date required should be paid in full at the time of booking.
4. We accept payment by Bank Transfers.
5. The standard Wedding Hire period is four hours from the specified arrival time at your address; to the time we leave the Reception venue; additional hire over and above four hours is charged at $200 per hour or part thereof.
6. Time and mileage charges are based on activity with a 30km radius of Hamilton, reasonable additional mileage / time charges will be agreed prior to acceptance of booking.
7. By making a booking i.e.; payment of the deposit and or the full hire payment it will be deemed that you have accepted without exclusion our Terms and Conditions of Hire.
8. We reserve the right to decline to accept a contract for hire in our sole discretion whether or not any suitable vehicle(s) is available.
Our Responsibilities
1. We make every effort to supply the exact vehicle(s) that you requested, however, occasionally due to circumstances beyond our control the vehicle(s) may not be available. In these circumstances we will:
a. Endeavour to supply similar best alternative vehicle(s), or;
b. If no alternative vehicle(s) can be provided refund the hire fees paid; please note this will be the
full extent of our compensation to you. We therefore recommend that you obtain appropriate
Wedding Insurance for your own protection.
2. We will do our utmost to ensure that our Chauffeur(s) are punctual. However, you will appreciate that we cannot be held responsible for event such as Road Congestion, Accidents etc.
3. Our vehicle(s) will be fully cleaned and prepared immediately prior to your Wedding Hire, however, we cannot be responsible for any change to the outward appearance of the vehicle(s) if there is bad weather or poor terrain en-route to you or during the hire period.
4. We are fully insured however, our insurance does not cover the following:
a. Customers to drive our vehicle(s) unless a separate arrangement has been made
b. Loss or damage to customer possessions
c. Consequential losses, delays or missed events
5. We cannot undertake to provide child seats unless agreed at the time of booking and some of vehicles may not be able to have child seats fitted.
Your Responsibilities
1. You will provide accurate full address details at the time of booking of the pick-up point, the ceremony and reception venues. Our booking form will show these addresses please advise us of any inaccuracies immediately.
2. You accept that we may refuse to carry a passenger or passengers as follows:
a. Anyone who is or is thought to be under the influence of illegal drugs or alcohol
b. Anyone whose behaviour poses a threat to our Chauffeur, the vehicle itself or other passengers.
3. You agree not to smoke in our vehicle(s).
4. You agree that no additional wedding paraphernalia will be attached to our vehicle(s) including but not limited to; tin cans or other items attached by string or adhesives, signs and slogans etc.
5. You accept responsibility for any damage, negligent or otherwise, (other than that caused by a Road Traffic Accident or caused by our Chauffeur) to the interior or exterior of the vehicle whilst on hire to you and further agree that you may be invoiced accordingly for any repairs or valeting required to bring the vehicle(s) back to pre-hire condition.